If you need help checking the documents before the appointment, please make one separate booking for the document preparation. When you only book for a certain appointment, we take it as you will prepare all the documents by yourself before the appointment.

When it happens, kindly ask if our local helpers are free to stay longer to help you. We will send you a payment request after the appointment.

It is hard to expect how long you will have to wait to speak to a customer service officer. We advise you to give us the phone number beforehand, so we can try it for you before the designated time. It will also be good if you can be flexible with your schedule, so we can catch the right time to make the phone calls. We strongly advise you not to choose anytime around lunch hours, which are often hard to reach anyone on the phone.

You will first connect with our helpers on zoom. Our helpers will then dial the number for you using their phones. They will turn the loudspeaker on so you will be able to join the conversation. In most situations, you will only need to validate your identity with the 3rd party you are calling, and then our helpers will do the rest of the phone call for you according to your request.

Our platform and our app do not require any subscription. You can use our web version or download our app on AppStore. You only have to pay for the service when you book for one. No subscription is needed.

To cancel your appointment, please contact the freelancer responsible for your booking directly. You can reach out to them via email or phone call to inform them of your cancellation. They will assist you with any necessary steps.

If your appointment was canceled through a third party, whether you receive a full refund depends on the freelancer’s refund policy. Freelancers typically outline their refund policies when discussing pricing details. If this information wasn’t provided, feel free to contact the freelancer directly to inquire.

Generally, if an appointment is canceled by a third party—such as a government agency like the tax office—and the cancellation occurs within 24 hours of the scheduled time, you may be eligible for a refund. The amount refunded can vary; it might be a full refund or there could be a small fee deducted. Please check with your freelancer to understand the specific terms of their refund policy.