Going to an appointment where you have to speak German? Let us help you!
Arbeitsamt? Tax Office? Apartment viewing? We’ve got you.
Our locals will do the talking. You can sit back and relax.
Well, please still make sure to book us a bit earlier.
Your landlord? Finanzamt? We got you.
You can count on our bilingual locals to help you solve your problems.
If you need help checking the documents before the appointment, please make one separate booking for the document preparation. When you only book for a certain appointment, we take it as you will prepare all the documents by yourself before the appointment.
When it happens, kindly ask if our local helpers are free to stay longer to help you. We will send you a payment request after the appointment.
We will try our very best to avoid situations like this. However, when there’s an emergency that our helpers cannot arrive on time or show up, your booking will be fully refunded. In compensating for your loss, you can make the same booking for free.
After you have booked an appointment, you will receive a confirmation email. There you can see options like “rescheduling” or “canceling” your appointment. After you cancel the appointment, our customer service will contact you concerning the refund.
In case your service involves a 3rd party (e.g. Finanzamt) and this 3rd party cancels the appointment beforehand, it is very likely that we will issue you a 100% refund if you can provide us the proof from the 3rd party. However, if the appointment was only canceled when our helper has already arrived at the meeting location, you may not get the full refund. We will of course review the cases individually.